Achievement of Strategic ICT Business Objectives through Customer Retention in a Ghanaian Telecommunications Company

Customer Retention and Telecommunications Services in Bangladesh

Measurement of Business Intelligence in a Finnish Telecommunications Company

Business intelligence (BI) is a managerial concept and tool that is used to help organisations to manage business information and to make effective decisions. Measurement of BI is generally considered an important issue but at the same time it is considered difficult to carry out in practice. There is also a lack of research on the topic. The paper describes the current knowledge regarding the ...

Customer Segmentation and Customer Profiling for a Mobile Telecommunications Company Based on Usage Behavior

Vodafone, an International mobile telecommunications company, has accumulated vast amounts of data on consumer mobile phone behavior in a data warehouse. The magnitude of this data is so huge that manual analysis of data is not feasible. However, this data holds valuable information that can be applied for operational and strategical purposes. Therefore, in order to extract such information fro...

A Customer Retention System Based on the Customer Intelligence for A Telecom Company

Global competition is fierce. Especially, it is in the telecom market. It is a more and more difficult task for retaining profitable customers for a telecom company. In this paper, a retention system based on the customer intelligence is introduced. The system was successfully used for one telecom company in China to get 'how to' for effective retention.

Modelling the Choice of Optimal Structural Business Process Model in a Telecommunications Company

This paper considers the problem of optimal structural business process model choice in a telecommunications company using mathematical methods and mathematical model construction. For modelling this problem a hierarchical structure is proposed due to a number of advantages. The paper offers a modified Analytic Hierarchy Process method to solve the given problem that leads to gaining adequate r...